When Adam Whittaker joined Security Alarm Monitoring Service in 2008 he had a clear vision to remain true to the core business of Monitoring and to provide the highest customer service at consistent levels. Originating from a successful primary production background and experiencing most levels of business including international trade his skill set is with communication, relationship building and team structures all of which has helped to mould Security Alarm Monitoring Service into what it is today. Adam understands the significance of constantly evolving as a business especially in the ever changing landscape of technology and holds this at the forefront when steering Security Alarm Monitoring Service toward the future.
Roy Kelly forms part of the original consortium that took on Security Alarm Monitoring Service with a clear intention of imparting his financial knowledge into it. Roy’s background as a Chartered Accountant with KPMG and Deloitte gave him not only the accounting skills that has seen many flow on benefits to Security Alarm Monitoring Service but also with operations and infrastructure. Roy’s business experience continues to play an integral part of the Companies decision making and also provides guidance and support to resellers. “There has to be a better way” is a phrase often quoted by Roy as he seeks out greater efficiencies for the business as well as negotiations with suppliers and stake holders.
Jeremy Wright is the perfect fit as General Manager. With over 15 years of hands on experience in all aspects of the business and a back ground in the customer service industry he oversees the day to day operations of the business. Jeremy is a great sounding board for new ideas, concepts and directions as he orchestrates the planning needed for our ongoing success. He firmly believes in giving new opportunities a go and in most cases it will be Jeremy that says “let’s give it a run“ when discussing new products and services. Customer Service and the absolute necessity to maintain high levels is paramount to Jeremy and his continual challenge as the business grows.
During the restructure of the Company some years back a need was identified for an Operations Manager in the truest sense of the word. Craig Neale was selected for this role as it needed a person that could not only create procedure and policy but train it, maintain it and assess it. One of Craig’s favourite comments is “to play the devil‘s advocate“ a comment not taken lightly as it importantly plays the counter argument to every new product, process and service for the best outcome. It is with Craig’s support and foundations that he has laid down in the Monitoring Centre that will allow for sustained exponential growth and change in the future. Craig champions the customer service ethos within the business and works closely with resellers to satisfy customer requirements.
John is Security Alarm Monitoring Services Systems Management Officer, beginning with the company as an operator in 2005 and moving organically into the system maintenance role to maintain and assist developing the alarm monitoring suite. He is committed to the continual improvement of the monitoring software and provides assistance to resellers regarding new technology products. Striving to get the best out of the alarm monitoring software he combines his monitoring and hardware experience to work with software developers and alarm manufacturers to push functionality and features in both the monitoring software and user hardware. This ultimately results in better software for the monitoring centre operators and better end user experiences as hardware services improve. John’s all-round knowledge provides reseller technicians good advice when they ask “what can I do here” when setting up any of our new technology products making installations quicker and easier.
Every member of the Monitoring Centre team takes great pride in their job, an often difficult and thankless one. Countless hours of meticulous attention is required from these people and they do it in the most professional way. This is not an industry where employees come and go week in week out it requires a lot of training and experience.
With senior staff like Michael Hegarty who provides the monitoring centres data entry applying his 14 years of experience to the administration team that have over 50 years’ experience between them. Security Alarm monitoring Service is also proud that the average years of service for the monitoring centre staff is 7 years. It is this level of experience and longevity that sets them apart.