Please note that your sim card is for emergency use only and will allow up to 8 emergency calls per month. If you think you will exceed this amount, then please contact CareAlert for other low-cost options. Apart from a fixed term monitoring contract or temporary monitoring, we require 14 days written notice (email / letter) should this service no longer be required. Requests for Alarm response outside the standard response must be approved by monitoring centre management. Customer acknowledges that all telephone conversations with the monitoring centre will be recorded for quality, training, and security purposes TERMS AND CONDITIONS: CUSTOMER ACCEPTANCE:
Customer authorises a CareAlert representative to sign this Agreement on behalf of the Customer:
(a) I have read and accepted the standard Terms and Conditions of the Alarm Monitoring Service Agreement
(b) have received statements/notices as prescribed by the law;
(c) promise that the Customer and Payment details disclosed are correct. This Agreement is subject to the laws of Australia. PRIVACY CLAUSE:
Personal Information is collected for the primary purpose of processing orders and providing information to the Monitoring Service. It is never sold or rented. 1.DEFINITIONS & INTERPRETATION
“Alarm” means the medical alarm (personal alert) system installed in the premises described in the Commissioning Sheet.
“Commissioning Sheet” is the instructions advised from Customer to CareAlert detailing response procedures to be carried out by the monitoring centre.
“Monitoring Service” means around-the clock monitoring of the Alarm for alarm signals
“Term” means the period selected by the Customer commencing from the day the Monitoring Service is first provided after the expiration of the cooling-off period. This Agreement will be interpreted so as to be consistent with the law and should any provisions of the Agreement be inconsistent with the law, then the same shall be severed so as to permit the balance of the Agreement to operate to the fullest extent permitted by law. 2. MONITORING SERVICE
CareAlert agrees to use due care and skill to choose a subcontractor to provide the Monitoring Service during the Term for alarm signals and/or other recurring services selected by the Customer. The Monitoring centre will action alarm signals emanating from the Alarm in accordance with the Commissioning Sheet. The Monitoring centre will use its best endeavours to engage emergency services to provide a timely response to actionable alarm signals, however, makes no warranty that emergency services will be available for a quick response. The monitoring centre or CareAlert will not be liable for any injury or loss the Customer may suffer in connection with any response or the absence of any Alarm response. The Customer acknowledges that emergency services, may provide response. Accordingly, emergency services response fees may apply if customer has no insurance or cover. The Customer agrees that the Monitoring Service provider may record all telephone conversations or other communications with the monitoring centre. The Member discloses that any providers of a monitoring service may receive a rebate from the telephone service provider. 3. CUSTOMER’S RESPONSIBILITIES
The Customer will immediately advise CareAlert of any changes to the Commissioning Sheet. The Customer will at their cost maintain the Alarm in good working order in accordance with manufacturer’s requirements, including recharging or replacing batteries on a timely basis. The obligations of the Monitoring centre to provide the Monitoring Service and to action alarm signals are conditional upon the Alarm being operational, in accordance with the manufacturer’s requirements. The Customer cannot transfer or try to transfer the right to receive the Monitoring Service or any other right under this Agreement to anyone else. 4. MONITORING SERVICE CHARGES
The Customer will pay the CareAlert the monitoring fees by the method selected by the Customer. CareAlert will not process the payment of the first period’s monitoring fee until after the expiration of any applicable cooling-off period. Where payment by credit card is selected, the Member will arrange for the credit card provider to debit the Customer’s account as instructed by the Customer. Where payment by invoice is selected, the Customer will pay invoiced amount within 7 days of the date of the invoice. The monitoring fee may increase at any time providing the Customer receives three – (3) months’ written notice. The Customer will pay on demand any goods and services tax (“GST” or “other”) payable in respect of any services provided to the Customer pursuant to this Agreement. The Customer will pay on demand a fee of $25.00, to cover bank and/or administration charges, whenever a monitoring fee is not paid as and when due. CareAlert may collect this fee directly from the Customer or may act with the Customer’s credit card provider or Financial Institution to collect the fee. 5. TERMINATION
Upon expiration of the Term, this Agreement will continue on a month-to-month basis subject to termination by either party with one month’s written notice. CareAlert, at its discretion, may immediately suspend the Monitoring Service or terminate this Agreement where the Customer does not pay any fee or other money payable by the Customer when due, or otherwise breaches any of the Customer’s obligations under this Agreement. On termination of this Agreement by the Member, the Customer’s right to receive the Monitoring Service will cease and: The Customer will immediately pay to the CareAlert all amounts due by the Customer for the Term; CareAlert may recover from the Customer the amount of any direct loss or damage sustained as a result of the termination. On termination of the Monitoring Service, it is the Customer’s responsibility to ensure that an alternative service is arranged if required, and the panel is deprogrammed to stop reporting to the monitoring centre thus ensuring all communication costs are cancelled. Any signals received after the termination of the Monitoring Service will not be treated as critical and would not be be actioned by the monitoring centre. 6. INDEMNITIES AND LIMITATION OF ANY LIABILITY ACKNOWLEDGEMENT
The monitoring centre and CareAlert shall not be liable for any indirect or consequential injury loss or damage which the Customer may suffer, whether arising from the Member’s or Subcontractor’s negligence or otherwise resulting from: • Any cause whatever, including provision of or failure to provide the Monitoring Service; or
• The Customer’s use of or reliance upon the Monitoring Service including emergency services response. The liability of the monitoring centre and/or CareAlert (if any) in connection with this Agreement (including liability for negligence) is limited to the cost of supplying the Monitoring Service again. The Member or any subcontractor is not liable for any injury, loss or damage the Customer may suffer if the Member cannot do what it has promised because of events beyond its reasonable control. | 
