ASIAL Grade A1 Monitoring Centre certification stamp

Why choose SAMS

We at Security Alarm Monitoring Service (SAMS) strive to perform at the highest level, this is done by,

  • Operating a Grade A1 ASIAL Certified Monitoring Centre
  • Always maintaining a sense of urgency
  • Never settling for mediocrity
  • Maintaining high levels of customer service
  • Ensuring a real person answers the phone
  • A commitment to new technologies and products
  • Investing in ongoing training
  • Offering tailored solutions
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What can we offer you?



Security Alarm Monitoring Service (SAMS) has been operating a 24/7 professional alarm monitoring centre 1996. We specialise in priority response alarm monitoring for the security industry in Australia.

Security Alarm Monitoring Service (SAMS) is a wholesale alarm monitoring service that is contracted by independently owned security installation companies. Security Alarm Monitoring Service (SAMS) also partners with member-based organisations and resellers to offer incentive-based monitoring services to customers.

Security Alarm Monitoring Service’s purpose-built monitoring station is accredited by ASIAL (Australian Security Industry Association Limited) as a “Grade A1” monitoring centre subject to continuous compliance with the Australian standard AS2201 Part 2:2004. To achieve this certification, the SAMS monitoring centre has been fully equipped with backup power supplies and computer systems that feature failover capabilities. In the event of one system failing a backup system will seamlessly take over with no loss of data or operator time.

Currently, Security Alarm Monitoring Service (SAMS) highly trained operators service thousands of clients Australia wide. We are committed to providing our customers with a consistently high-level personable response service.

Security Alarm Monitoring Service (SAMS) is constantly striving to be the best alarm monitoring centre in Australia. Security Alarm Monitoring Service (SAMS) has positioned itself in the industry as a leader in professional monitoring services committed to evolving with the latest technology and products ensuring success in the future. We understand the changing needs of monitoring with the growth of new technology and work closely with companies such as, ensuring that our high standards are carried over to this new area of home automation monitoring. SAMS is the go to Grade A1 Monitoring Centre for bureaus operating in Australia.


Customer Testimonials

What our customer say about us.

"Riedel Services have been working with Security Alarm Monitoring for many years. The professionalism and efficiency in which the Monitoring Centre operates is second to none. We have every confidence in having our clients needs looked after by their experienced operators. "
Oliver Riedel
"We are very satisfied with the service we receive. It is nice to actually personally speak to someone, instead of a recorded message. In today's world everyone feels vulnerable to robbery and invasion of privacy in our homes. It does give us some reassurance that alarming our house when we go out, will prevent unauthorised entry. Thank you to all. You provide a great service. "
Sally & Tony - Home Owners